Privacy Policy

1. Introduction

TuneWell respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information about you when you use our website and services.

2. Information We Collect

We may collect and process the following types of information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request consultations.
• Communication Data: Information contained in messages you send to us.
• Technical Data: IP address, browser type, device information, and usage data collected through cookies.
• Consultation Information: Information you choose to share during educational consultations about eating habits and lifestyle.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide requested information
• To schedule and conduct educational consultations
• To improve our website and services
• To comply with legal obligations
• To send relevant information about our services if you have consented to receive it

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: When you have given explicit consent for us to process your data for specific purposes
• Contract: When processing is necessary to provide services you have requested
• Legitimate Interests: When processing is necessary for our legitimate business interests
• Legal Obligation: When we must process data to comply with legal requirements

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and delivering services
• Professional advisors such as lawyers and accountants
• Regulatory authorities when required by law

All third parties are required to maintain the confidentiality and security of your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your data in certain situations
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. For detailed information about how we use cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

TuneWell
9 Church Street
Stratford-upon-Avon CV37 6HB
United Kingdom

Email: [email protected]
Phone: +44 1789 482 395